General query
What features does Salon Manager offer to handle appointment deposits and protect against no-shows?
Salon Manager provides robust tools to reduce no-shows. You can require clients to pay a booking deposit through the system or securely capture their card details when they book online. If someone fails to show up, you have the option to enforce your ...
Can Salon Manager save clients’ hair color formulas and other service notes for future visits?
Yes, it’s designed for that. With Salon Manager, you can record detailed service notes in each client’s profile – including hair color formulas, treatment specifics, and any custom preferences. This information is at your fingertips the next time the ...
How does Salon Manager help with stock control and inventory management?
The software makes managing your stock simple and efficient. Salon Manager tracks your product inventory in real time and will alert you when items are running low, so you never unexpectedly run out of key supplies. You can perform quick reorders ...
Do I need to buy SMS credits for marketing, and how does Salon Manager handle text message campaigns?
Salon Manager has built-in SMS marketing tools, so you won’t need any third-party service. It uses affordable pay-as-you-go SMS rates, which means you purchase messages at low cost as needed (there are no overpriced credit bundles required). You can ...
Can I personalise Salon Manager with my salon’s branding and customise client messages?
Absolutely. You can have a fully branded experience with Salon Manager – including your own salon’s name, logo, and colors on the client booking app. The online booking interface and client communications (like emails and SMS reminders) can be ...
How does Salon Manager handle consultation notes and client history?
Salon Manager keeps all your client information in one secure profile. Every consultation note, service detail, patch test, and preference is stored and easily accessible to your team. The system provides a clear timeline of each client’s history – ...
What is the onboarding process like for new users?
Getting started with Salon Manager is straightforward and fully supported. Once you sign up, the team will work with you to set up your account with your salon’s details and preferences. You’ll receive one-on-one training to learn how to use all the ...
Will you help me transition from my current software to Salon Manager?
Definitely. The Salon Manager team will assist in migrating your data from your existing system. They can import your client list, appointments, and other key data so you don’t have to start from scratch. This hands-on help makes switching over ...
Are there special features for courses or salon training academies?
Yes. If your salon offers multi-session treatment packages (often called courses), Salon Manager lets you sell and track those easily. The software will record each session used from a prepaid course and show remaining sessions, making it simple to ...
What types of notifications can be automated?
You can automate many client notifications through Salon Manager. The system can send appointment reminders via text or email to reduce no-shows. It also handles follow-up messages (like thank-yous or review requests after a visit), birthday ...
Is there a way to control staff permissions and roles?
Yes, you can set up custom staff roles with specific permissions in Salon Manager. This means you decide what each team member can access or do in the system. For example, a stylist might only see their own appointments and client notes, while a ...
Can Salon Manager be used by mobile stylists or freelancers?
Absolutely. Salon Manager can be used on any smartphone or tablet, which makes it perfect for mobile stylists and freelance professionals. Because it’s cloud-based, you can manage your appointments, client records, and payments on the go from any ...
Does it work with existing salon hardware?
Yes. Salon Manager works with most standard salon hardware like receipt printers, cash drawers, barcode scanners, and card terminals. In most cases you won’t need to buy new equipment—the system integrates with major hardware suppliers, so your ...
How is Salon Manager kept updated?
Salon Manager is cloud-based and updated regularly behind the scenes. Updates with new features and improvements are applied automatically, so you’ll always be on the latest version without doing anything manually. There’s no extra charge for ...
What happens if I need help with something technical?
You’re covered by unlimited technical support. Salon Manager’s UK-based support team is available by phone or email to assist with any issues or questions. You’ll be speaking with real experts (not bots), and all support and training help is included ...
Are there built-in gift voucher tools?
Yes. Salon Manager includes a built-in gift voucher system. You can sell both digital and physical gift vouchers and redeem them directly through the software. It tracks all voucher sales and redemptions automatically, so managing gift vouchers is ...
What kind of reports and dashboard insights can I get from Salon Manager?
Salon Manager provides real-time dashboards and detailed reports to give you insight into your business. You can monitor key metrics at a glance — like daily sales, booking levels, client retention, and staff performance — on the live dashboard. You ...
How does Salon Manager handle tips for staff?
Salon Manager makes tipping simple. If a client wants to add a tip on a card payment, the system can process it and ensure 100% of that tip goes to the intended stylist or staff member. It also tracks all tips by employee, so you have clear records ...
Does Salon Manager support Klarna or other buy-now-pay-later payments?
Yes. Salon Manager integrates with Klarna to offer flexible payment options for your clients. This means you can allow clients to buy now and pay later by splitting their payments through Klarna at checkout. It's a great way to make higher-priced ...
Can I use Salon Manager on multiple devices, and will my data sync in real time?
Absolutely. Salon Manager is cloud-based, so you can access it on any device — computer, tablet, or smartphone — from anywhere. Whether you're in the salon or at home, you'll have up-to-date access to everything. All data syncs in real time, so if an ...
Does Salon Manager offer a branded mobile app for my salon’s clients?
Yes. Salon Manager offers an optional branded mobile app for your clients on iOS and Android. It will have your salon’s name, logo, and colors, so it looks like your very own app. Clients can use it to book appointments 24/7, check their loyalty ...
Do you have any customer testimonials or feedback from salon owners using Salon Manager?
Yes. Many salon owners have shared great feedback about Salon Manager. They often say the software is easy to use and that switching over was smooth and stress-free. Some call it a "game changer" because it saves them time — for example, running ...
What is the onboarding process and training like for new users?
The onboarding process is very hands-on and supportive. Salon Manager provides unlimited one-on-one training to get you and your team comfortable with the system. The team helps tailor the setup to your business and walks you through how to use all ...
What makes Salon Manager stand out from other salon software?
Salon Manager stands out by offering a truly all-in-one solution with exceptional support. Unlike many other platforms, it includes everything (online booking, POS, client records, marketing, etc.) in one system with no hidden fees. You also get ...
Is Salon Manager suitable for both small salons and large multi-location businesses?
Yes. Salon Manager is built to support salons of any size. For a small independent salon (or even a solo stylist), it provides an all-in-one tool to manage everything easily. For larger salons or chains, you can manage multiple locations from one ...
Does Salon Manager automate tasks like sending appointment reminders or marketing messages?
Absolutely. Salon Manager automates many routine tasks for you. It will send appointment confirmations and reminder messages to clients automatically, helping reduce no-shows. It also allows "set-and-forget" marketing campaigns – for example, you can ...
Can Salon Manager handle group checkouts and split bills?
Yes. The system is designed to handle group checkouts with ease. You can split bills or combine multiple services into one payment seamlessly. It's perfect for situations where one person is paying for a group, making the checkout process smooth and ...
How does Salon Manager handle loyalty tracking?
Salon Manager has a built-in loyalty system. You can reward clients with points or perks, and the software automatically tracks each client's loyalty points or visits. This makes it easy to manage loyalty programs, and clients can even see their ...
Does Salon Manager offer digital consultation forms?
Yes. It includes fully customisable digital consultation forms that clients can fill out and sign electronically. The forms are stored with each client's record so your team can access their notes, consents, and patch test info anytime, ensuring a ...
Will I need new hardware?
In most cases, existing hardware used for other providers will work with Salon Manager. Let us know your setup, and we’ll confirm compatibility.
How will my team adjust to Salon Manager?
Salon Manager has been meticulously designed from the ground up with simplicity and ease of use at its core. As a result, new customers find the transition to Salon Manager seamless, requiring minimal training — typically just 1½ hours — thanks to ...
Can I customise Salon Manager for my salon?
Yes, the software allows for custom settings tailored to your salon’s unique operations.
Does Salon Manager support online booking?
Absolutely! Clients can book appointments online, and bookings sync automatically with your system.
Can my data from other software providers be migrated?
Yes, data migration is straightforward, and we provide support throughout the process to ensure a seamless transition.
What training is available?
We offer one-to-one training sessions, built-in video guides, and other materials to ensure you and your team feel confident using Salon Manager – and it’s all free.
How long does it take to set up Salon Manager?
Setup is quick and easy, with most salons being fully operational within a few days.
Are there any additional charges?
No hidden fees! All features, updates, and standard support are included in the subscription.
Will I need to buy a new receipt printer or cash drawer?
No, we’ve integrated all the major suppliers, making it simpler and more cost-effective to switch to Salon Manager.
Which devices can I use with Salon Manager?
You can access Salon Manager on any smartphone, tablet, Mac, or PC, giving you flexibility to manage your salon from anywhere.
I have multiple salons - will Salon Manager work for all of them?
Yes! Salon Manager is hosted on AWS, the world’s largest public cloud, giving us virtually unlimited scalability in real time to meet your needs as you grow.
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