Who is my account manager?
Natalie
Account Manager
Natalie is one of our long-standing Account Managers, with over a decade of experience supporting salon owners and helping them thrive with Salon Manager. She’s the friendly, knowledgeable face our clients know and trust — always just a call or message away.
From answering everyday questions to offering tailored advice, Natalie’s all about building real relationships and making sure each salon gets the most out of the software. Her calm, approachable style and genuine care mean clients always feel heard, supported, and in safe hands.
With Natalie in your corner, you’re never on your own — she’s here to help you succeed, every
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Shoaib
Account Manager
Shoaib is one of our Account Managers and your go-to guide when getting started with Salon Manager. From setting up accounts to making sure every detail is spot on, Shoiab’s all about giving salons the smoothest possible start.
Friendly, approachable, and always on the ball, he takes the stress out of onboarding — making sure nothing’s overlooked and every salon feels supported from day one. With Shoaib on the case, you can relax knowing everything’s in place and ready to go.
He’s not just here to help you get started — he’s here to help you hit the ground running.
Related Articles
Deleting Team Members
Removing a Team Member Log in to your Salon Manager account. From the top menu bar, click Settings. Select Edit to view your list of current team members. Choose the team member you wish to remove. Enter an End Date for that team member’s employment. ...
Our senior support team?
Alan Product Expert Alan is a true cornerstone of our support team, with over 30 years of experience helping salon owners navigate the ups, downs, and everything in between. If you’ve called us, chances are you’ve spoken to Alan — and come away ...
Who is the manager?
Rikki General Manager Rikki is the driving force behind Salon Manager, with over 30 years of hands-on experience in the hair and beauty industry starting out sweeping floors on Thursday evenings and Saturdays while still at school. He went on to run ...
Who are our developers?
Stuart Development Team Leader Stuart is our Senior Developer and the technical brains behind Salon Manager. He’s the one turning big ideas into brilliant code — making sure the software is not just clever, but genuinely useful for busy salon teams. ...
Is there a way to control staff permissions and roles?
Yes, you can set up custom staff roles with specific permissions in Salon Manager. This means you decide what each team member can access or do in the system. For example, a stylist might only see their own appointments and client notes, while a ...